SHIPPING & RETURNS
Shipping in general is calculated at checkout, Black Duck Seat Covers have a standard express delivery fee of $18.00 to any location only within Australia. We do not ship to addresses outside Australia.
Other items will have a delivery fee of $18.00 unless described as "Free Shipping" or "Free Post" or "Free Delivery" in the product description.
Miller Canvas reserves the right to change prices for delivery at any time. Additional delivery charges will be incurred for bulky and heavy goods and are subject to confirmation at the time the order is placed.
Addresses & Shipping methods
All orders are delivered by a Courier Service of our choosing. Please do not ASSUME that your package will be delivered by one service or another. Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above. Please consider the information below so you are aware of your obligations in relation to delivery options.
In most cases the article will have to be signed for. Our experience shows that the best delivery outcome is for the customer to provide a delivery address of a business they may be associated with. Where someone is present to accept your delivery and sign as proof of delivery between the hours of 9:00am and 5:00pm e.g. a place of work or a farmer may provide an address of a rural supply business they frequently use. Please use a home address as a last resort (due mainly to the fact that most homes are not attended 100% of the time in business hours)
All orders on this website are processed within 24 hours Monday to Friday. If there are any unforeseeable delays, you will be contacted by our sales team within 2 business days.
Orders will be delivered in approximately 2 - 10 business days
Our courier cannot guarantee a specific delivery date or time. If no one is present to accept the delivery, a slip will be left in the mail box so that you can negotiate with the courier a suitable arrangement for final delivery or collection, if a redelivery or change of delivery address is required then the customer is liable for any further charges.
If your Product has not arrived after the estimated delivery time, please contact us via email email@example.com
Please ensure you, or someone appointed by you, receive the article inspect and check the goods at the time of delivery.
The receipt of goods must be signed for by an adult. If there is any defect or damage, (this also includes visible damage to goods or property during the course of delivery), then you must address this with the courier and have it noted on the proof of delivery docket.
Title and risk of loss to all products will pass to you on delivery.
Products Damaged in Transit
Please contact us immediately via email firstname.lastname@example.org. Please state your name and the invoice number provided to you by Miller Canvas and clearly outline the problem.
We will not accept liability for visible damage not reported within 7 days of receipt of goods.
NOTE: In case of any problems with your delivery, Miller Canvas will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation.
Australia Post Express satchels are NOT insurable. Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk.
If you REQUIRE a fully insured postal service such as Australia Post Registered that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. Australia Post Registered automatically includes $100 insurance. Additional fees are payable for full insurance and person-to-person delivery options.
Our courier will endeavour to supply you with the product you have ordered from us in the condition that the goods were dispatched. However on occasion goods may be damaged in transit to you. If this occurs, please either email us at email@example.com or call the courier's customer service team.
Seat Cover Returns & refunds
Returns will only be accepted if prior approval and a return reference number is given, the purchaser must contact us via email firstname.lastname@example.org within 7 days of delivery, with a complete detailed description of the issue. If you should order the incorrect item and need to send it back to us and have a replacement sent, then you will be responsible for paying the full return freight and second parcel dispatch costs (currently $37.50). If the item is not returned in as new condition in its original packaging along with all documentation, you may also be charged a restocking fee (to be determined upon inspection).
Non-standard colour items cannot be returned. Seat covers for older model (non-current model) vehicles, and change of mind issues will only be accepted for return at the discretion of Miller Canvas. This can be very costly, so please contact us to ask any questions about Black Duck seat covers. Miller Canvas will not refund items that have been misused, mishandled or incorrectly installed.
Refund Policy for non-canvas seat cover items
Miller Canvas is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product (other than canvas seat covers) supplied by us, please contact us by emailing email@example.com within 7 days of receiving the goods. Return it to us in original condition within 14 days of receipt and we will replace it or refund your purchase price.
You are responsible for the shipping cost of returning the goods to us, in packaging sufficient to protect it during transit. You may also be responsible for shipping costs associated with delivery of the replacement item.
In addition to manufacturers’ guarantees on selected products, Miller Canvas and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.